Refund Policy

1. Our promise

You only pay after approving your website preview. If the preview does not impress you, you pay nothing — so refunds are rarely needed. When they are, this policy applies.

2. Website X plan

• Before approval: preview & customisation happen before any payment — if you do not approve the preview, you pay nothing.
• Advance (₹3,499): if you cancel after paying the advance but before the site goes live, you receive a full refund of the advance within 7–10 working days.
• After deployment (₹6,000): if the delivered site materially differs from the approved preview and we cannot fix it within 7 days, you receive a full refund.
• After acceptance: once the live site is accepted, the project is considered complete, though we will still fix genuine defects for 30 days.

3. GrowthX add-on

Refundable in full if cancelled before delivery begins. Once the profile setup, SEO work or planning session has been delivered, it is non-refundable.

4. How refunds are paid

Refunds go back to the original payment method — UPI / bank for Razorpay payments in India, or the original card for Stripe payments. Bank and gateway processing times (typically 5–10 working days) apply after we initiate the refund.

5. How to request

Message us on WhatsApp or use the contact form with your name, business name and payment reference. We acknowledge every request within 2 working days.